AI Voice Agents
Deploying intelligent voice agents to automate inbound communications and customer interactions.
The Voice Agent Revolution
Modern voice agent APIs from providers like Vapi, Bland AI, and Retell have made it possible to deploy human-quality conversational AI at scale. These aren't the robotic IVR systems of the past— they're natural-sounding agents that can handle complex conversations, understand context, and take action in real-time.
At Pure Logic Studio, we integrate voice agents into your communication infrastructure to handle inbound calls, qualify leads, schedule appointments, and provide customer support— all while your team focuses on high-value interactions.
Voice Agent Use Cases
Lead Qualification Calls
Voice agents call inbound leads to qualify them based on budget, timeline, and fit. They ask discovery questions, update your CRM, and schedule meetings with sales reps—only for qualified prospects.
Appointment Scheduling
Voice agents handle appointment booking and rescheduling for medical offices, service businesses, and consultants. They check calendar availability in real-time and send confirmations via SMS or email.
Customer Support Triage
Voice agents answer common support questions, troubleshoot basic issues, and route complex cases to the appropriate team member. They pull customer data from your systems to provide personalized responses.
Survey & Feedback Collection
Automate post-purchase surveys, customer satisfaction calls, and event follow-ups. Voice agents ask structured questions, adapt follow-ups based on responses, and log results directly into your database.
Outbound Reminders & Notifications
Send automated appointment reminders, payment notifications, renewal alerts, or delivery updates. Voice agents handle confirmations and reschedules without human intervention.
Order Taking & Quote Requests
Voice agents take orders, process quote requests, and capture customer requirements over the phone. They validate information, calculate pricing, and route complex requests to sales teams.
How We Deploy Voice Agents
1. Conversation Design
We map out conversation flows for your specific use case—what questions to ask, how to handle objections, when to escalate to humans. This includes scripting opening statements, branching logic, and fallback responses.
2. Voice & Personality Configuration
We configure voice selection (gender, accent, tone), speaking pace, and personality traits to match your brand. Voice agents can sound professional and neutral or friendly and conversational depending on your audience.
3. System Integration via n8n
Voice agents integrate with your CRM, calendar, database, and ticketing systems through n8n workflows. Real-time data flows in both directions—agents pull customer information and write results back to your systems.
4. Phone Number Provisioning
We provision dedicated phone numbers for voice agents (inbound, outbound, or both) and configure call routing, hours of operation, and overflow handling. Calls outside agent capabilities route to your existing phone system.
5. Testing & Iteration
We test voice agents with real scenarios and edge cases, refining responses based on call recordings and transcripts. Initial deployment includes human oversight to catch issues before full automation.
6. Analytics & Monitoring
All calls are recorded, transcribed, and analyzed. We track success rates, common failure modes, conversation duration, and customer sentiment to continuously improve agent performance.
Voice Agent Platforms
We work with multiple voice agent platforms, selecting the best fit for your use case, budget, and technical requirements.
Vapi.ai
Developer-friendly platform with excellent API documentation, low latency, and strong customization options. Best for technical teams building custom voice workflows. Pricing: ~$0.05-0.10/minute.
Bland AI
Focused on conversational quality and human-like interactions. Excellent for sales and customer-facing use cases requiring natural dialogue. Strong at handling interruptions and complex conversations. Pricing: ~$0.09-0.12/minute.
Retell AI
Optimized for low-latency real-time conversations with minimal processing delay. Great for appointment scheduling and transactional use cases. Pricing: ~$0.06-0.10/minute.
Synthflow / ElevenLabs Conversational AI
Best-in-class voice quality with highly realistic speech synthesis. Ideal for premium customer experiences and brand-sensitive deployments. Pricing: ~$0.10-0.15/minute.
Custom LLM + Voice Pipeline
For enterprises with strict data privacy requirements, we can deploy self-hosted voice agents using Whisper (speech-to-text), your choice of LLM (Claude, GPT, Llama), and ElevenLabs or Coqui TTS (text-to-speech) on your own infrastructure.
Cost Analysis: Voice Agents vs. Human Labor
Scenario: Service business receiving 100 inbound calls per day for appointment scheduling and basic inquiries. Currently handled by receptionist.
• Full-time salary: $40,000/year ≈ $3,300/month
• Available hours: 8am-5pm weekdays only
• Sick days, vacations, training time
• Monthly cost: ~$640/month
• Available: 24/7/365 with zero downtime
• Instant scalability for call spikes
• Perfect accuracy on data entry and scheduling
Results:
- • $2,660/month labor savings (81% cost reduction)
- • 24/7 availability vs. business hours only
- • Zero hold times, instant pickup on every call
- • 100% accurate data capture and CRM updates
- • Receptionist freed for higher-value tasks
Typical Voice Agent Costs: $300-1,500/month for mid-market operations
(compared to $2,500-5,000/mo for equivalent human labor handling the same call volume)
When to Use Voice Agents
High-volume, repetitive calls: Appointment scheduling, order status, basic FAQs, qualification questions. If 60%+ of calls follow a predictable pattern, voice agents can handle them.
After-hours coverage: Extend availability beyond business hours without hiring night shifts or paying overtime. Agents capture leads and schedule callbacks for the next business day.
Seasonal or campaign-driven spikes: Scale up instantly for product launches, seasonal demand, or marketing campaigns without hiring and training temporary staff.
Lead qualification at scale: Call every inbound lead within 5 minutes to qualify them before routing to sales. Response speed dramatically improves conversion rates.
When NOT to Use Voice Agents
High-empathy situations: Complaints, refunds, medical diagnoses, grief support. Situations requiring genuine human empathy should route to trained staff.
Complex negotiations: Sales calls requiring nuanced negotiation, custom proposals, or relationship building. Voice agents excel at qualification, not closing.
Highly regulated interactions: Legal advice, financial planning, medical consultations. Regulatory and liability concerns often require licensed human professionals.
Real-World Example: HVAC Service Company
Client: Regional HVAC company with 3 locations handling 150-200 inbound calls per day for service requests, emergency repairs, and appointment scheduling.
• 30% of calls after business hours go to voicemail
• Two receptionists overwhelmed during peak season
• 15-20% of callers hang up due to hold times
• Agent asks: emergency vs. routine, address, system type
• Emergency calls route to on-call technician immediately
• Routine calls: agent checks ServiceTitan and books appointments
• Complex questions escalate to receptionist during business hours
Results After 3 Months:
- • 70% of routine calls handled end-to-end by voice agent
- • After-hours capture rate increased from 0% to 95%
- • Average hold time reduced from 4 min to <30 seconds
- • $1,200/month voice agent cost vs. $2,800 cost of hiring 3rd receptionist
- • Customer satisfaction score improved by 18 points
- • Zero missed emergency calls during after-hours
Quality & Compliance
Call Recording & Consent
All voice agent calls are recorded and transcribed. We configure legally compliant consent notifications ("This call may be recorded...") based on your jurisdiction's two-party or one-party consent laws.
Escalation Protocols
Voice agents are programmed to recognize when they're out of their depth—confused callers, repeated questions, or explicit requests for a human. Calls seamlessly transfer to your team with full context from the conversation.
Data Security
Voice platforms are SOC 2 compliant and encrypt call data in transit and at rest. For sensitive industries (healthcare, finance), we can deploy self-hosted voice pipelines that never send data to third-party APIs.
Continuous Improvement
We review call transcripts weekly to identify failure modes, confusing scripts, and missed opportunities. Voice agent performance improves over time through iterative script refinement and conversation design updates.
Ready to Deploy Voice Agents?
Book a Logic Audit to analyze your inbound call patterns and identify automation opportunities. We'll estimate cost savings, design conversation flows, and deploy a pilot voice agent to handle your highest-volume call types.
Automate Your Inbound Calls